Trying to get an idea of where your shop might stand in terms of cycle time? Stats obtained from one multi-state shop chain showed an average cycle time of 8.1 days, keys-to-keys. Overall, the shops averaged 2.64 labor hours per-day per-job (“touch time”). But clearly even within that chain, cycle time performance varied. The top […]
In an effort to boost lending to small businesses, the Small Business Administration (SBA) is touting three new lending programs. Banks that participate in the SBA’s “Preferred Lender Program,” for example can offer loans up to $250,000 under the “Small Loan Advantage” program; loans up to $150,000 come with an 85 percent guarantee for the […]
A growing number of shops are tracking all materials used on a per-technician basis by requiring employees to request all supplies through a centralized, managed inventory. “At each payroll, I can see how many hours a technician flagged and what they ‘cost me’ down to the penny in materials,” Richie Kizirian of Jim & Jack’s […]
In good news for repairers, Americans drove about three trillion total miles in 2010, less than a 1 percent jump from 2009, but still the most since 2007, and the third-highest yearly total ever.
Business owners managing today’s younger workers often comment on the “sense of entitlement” many of these employees seem to bring to the workplace. But here are some tips for helping motivate these younger workers: 1) Think “internal customers.” Today’s youth have been targeted by marketers and treated like customers more than any previous generation. Try […]