INDUSTRY STATS: Cycle time

Trying to get an idea of where your shop might stand in terms of cycle time? Stats obtained from one multi-state shop chain showed an average cycle time of 8.1 days, keys-to-keys. Overall, the shops averaged 2.64 labor hours per-day per-job (“touch time”)....

GOVERNMENT: New SBA Loans Available

In an effort to boost lending to small businesses, the Small Business Administration (SBA) is touting three new lending programs. Banks that participate in the SBA’s “Preferred Lender Program,” for example can offer loans up to $250,000 under the...

SHOP IDEA: Tracking Material Usage

A growing number of shops are tracking all materials used on a per-technician basis by requiring employees to request all supplies through a centralized, managed inventory. “At each payroll, I can see how many hours a technician flagged and what they ‘cost...

TRENDS: Drivers Are Back

In good news for repairers, Americans drove about three trillion total miles in 2010, less than a 1 percent jump from 2009, but still the most since 2007, and the third-highest yearly total ever.

MANAGEMENT: Motivating younger workers

Business owners managing today’s younger workers often comment on the “sense of entitlement” many of these employees seem to bring to the workplace. But here are some tips for helping motivate these younger workers: 1) Think “internal...