Month: April 2011

INDUSTRY STATS: Cycle time

Trying to get an idea of where your shop might stand in terms of cycle time? Stats obtained from one multi-state shop chain showed an average cycle time of 8.1 days, keys-to-keys. Overall, the shops averaged 2.64 labor hours per-day per-job (“touch time”). But clearly even within that chain, cycle time performance varied. The top […]

Read More

MANAGEMENT: Motivating younger workers

Business owners managing today’s younger workers often comment on the “sense of entitlement” many of these employees seem to bring to the workplace. But here are some tips for helping motivate these younger workers: 1) Think “internal customers.” Today’s youth have been targeted by marketers and treated like customers more than any previous generation. Try […]

Read More