Month: October 2011

INDUSTRY VIDEO: GM introduces first front-center airbag

General Motors will introduce the industry’s first front center air bag, an inflatable restraint designed to help protect drivers and front passengers in far-side impact crashes where the affected occupant is on the opposite, non-struck side of the vehicle. The front center air bag will be introduced on the Buick Enclave, GMC Acadia, and Chevrolet […]

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GOVERNMENT: Wrap-up of state legislative and regulatory news

California Gov. Edmund Brown has signed into law a new requirement (AB 1215) that dealers must label salvaged vehicles with a red warning sticker after obtaining vehicle histories through the National Motor Vehicle Title Information System (NMVTIS) for every vehicle they are selling. California Bill Part 1 He has also signed into law an amendment […]

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RESEARCH: Little impact on supply of parts, paint from Japan disaster

Six months after the devastating earthquake and tsunami struck Japan, fueling concerns about shortages of replacement parts and other issues for the U.S. collision repair industry, there’s little indication any of those problems materialized. As it did last spring, CCC Information Services recently analyzed its data for the average number of days it took from […]

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CUSTOMER SERVICE: Lack of rental coverage hurts customer retention

Would insurers be better off including full coverage for a comparable rental vehicle for the duration of a repair as a standard part of auto insurance policies? Some analyzing the findings of J.D. Power and Associates’ customer satisfaction surveys think so. Rental coverage affects customers’ perspective of the entire claim, but it’s not something many […]

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