BROADER TRENDS: Drivers keeping their cars

The average length of ownership of new vehicles has risen to a record 71.4 months or nearly six years, according to market research firm Polk. The average length of ownership for used vehicles is 49.9 months. Combined, new and used vehicle owners are holding on to...

MANAGEMENT: Using differences as a strength

Whether you’re managing other workers or just communicating with customers, one key is recognizing and accepting that people view and respond to the same situation, the same challenges, very differently. Over time, you can start to gauge which category of person...

HEARD IN THE INDUSTRY

“We need to make sure we get this right, it’s important to recognize that overly restrictive limits on in-vehicle devices could result in greater distraction as drivers substitute hand-held devices for those functions integrated into the vehicle,...