PARS Paintless Dent Removal Blog

INDUSTRY STATISTICS: DRP participation levels

How many insurer direct repair programs (DRPS) does your shop participate in? The industry average number of DRPS that dealership and independent shops participate in essentially doubled in the past decade. Independent shops averaged 1.9 DRPs in 2000, and three… Read More

GOVERNMENT: Texting bans may not cut crashes

Almost one-in-five (18 percent) of U.S. drivers admit they have sent a text message while driving in the last 30 days, and states are cracking down. Concerns about distracted driving have led more than 30 states to ban texting while… Read More

SHOP IDEA: Put just what’s needed within easy reach

Boost technician efficiency by putting what they need at their fingertips – and avoid a “clutter” of items they rarely use. David Knapp, senior manager of business solutions for PPG Industries, suggests having a paint prepper keep a list of… Read More

TRENDS: Good news on vehicle leases

Because leased vehicles tend to be insured and repaired, a recent uptick in vehicle leasing is good news for collision repairers. Only about 13 percent of new vehicle transactions in 2009 were leased; last year that rebounded to 19 percent.… Read More

MANAGEMENT: Effective Performance Reviews

Regularly providing employees with feedback through performance reviews can be an effective way to motivate workers and help them improve. Here are some tips for making those reviews effective: • Performance reviews are discussions about how someone is doing, not… Read More

HEARD IN THE INDUSTRY

“Our goal is to present 150 recycled vehicles to families and service organizations throughout the United States.” – Bill Mayer of Insurance Auto Auctions speaking of the National Auto Body Council’s 2011 “Recycled Rides” program (www.recycledrides.org), which brings insurers, shops… Read More

INSURANCE INDUSTRY TRENDS: Top 10 gain ground

New figures from the National Association of Insurance Commissioners show the country’s Top 10 auto insurers control just over 68.2 percent of the market, up from 67.9 percent a year ago and up from 59.3 percent a decade ago. State… Read More

CUSTOMER SERVICE: Keeping customers updated

The latest customer satisfaction survey by J.D. Power and Associates of more than 11,000 Americans who had filed an auto insurance claim in the preceding 12 months offer several lessons for shops and insurers. The survey results, released last November,… Read More

RESEARCH: Mileage tracking could reduce accidents

A new study finds that pay-as-you-drive insurance, in which drivers’ insurance rates are based on their actual mileage tracked by the insurer, could reduce driving and accidents. The study, commissioned by the Conservation Law Foundation and Environmental Insurance Agency, estimated… Read More

HEARD IN THE INDUSTRY

“I’ve been an advocate over the past several years for online training within the organizations that I’ve been part. I see that being a demand here at I-CAR in terms of how we deliver training to our customers as well.… Read More