PARS Paintless Dent Removal Blog

HEARD IN THE INDUSTRY

“Achievement of such aggressive weight reduction accomplished with advanced steels and design optimization will set a new standard for vehicle design approaches for the future.” – Cees ten Broek, a project director of WorldAutoSteel, announcing the results of that organization’s… Read More

SHOP IDEA: Improve your understandings and use of the estimating systems

Need a copy of the estimating guides (often referred to as “P-pages”) for the Audatex, CCC Information Services or Mitchell International estimating systems. All three can be downloaded at no charge from the Database Enhancement Gateway website (www.DEGweb.org), which is… Read More

TRENDS: Fuel-ecnomy requirements changing vehicle mix

Speaking at an industry event this month, Greg Horn, vice president of industry relations for Mitchell International, discussed the impact that increases to federal fuel economy standards are having on automakers. In late 2009, the Corporate Average Fuel Economy (CAFE)… Read More

INDUSTRY STATS: Average labor rates grow modestly

The national average for body and paint labor rates has risen only modestly year-over-year since 2006, according to figures from CCC Information Services. The average body labor rate rose from $41.42 in 2006 to $44.67 in 2010, up an average… Read More

MANAGEMENT: Low-cost marketing ideas

Want to attract a little more attention for your business without spending a fortune? Here are few low-cost but potentially high-impact marketing ideas shop owners are trying. Dinner on the shop. One shop owner is trying to spend a bigger… Read More

INDUSTRY VIDEO

With North Dakota last month becoming the 31st state to ban texting-while-driving, State Farm offers a free widget for the Android phone that it hopes will help drivers avoid the urge to read or send a text while behind the… Read More

GOVERNMENT: Fight Over “Right to Repair” Moves to the State Level

As federal “Right-to-Repair” legislation continues to languish, similar legislation is being introduced in more and more states. The Northwest Automotive Trades Association is backing a “Right to Repair” bill in Oregon; the association says a statewide phone poll of 500… Read More

SHOP IDEA: Time to Renegotiate Your Lease?

The real estate slump has impacted commercial property just as it has residential. This may be a good time renegotiate your lease, particularly if you can demonstrate your business is going through a tough period. One commercial property agent recommends… Read More

INDUSTRY STATS: Average Total Cost of Repairs Up… But Not by Much

The average total cost of vehicle repairs in 2010 was $2,426, according to CCC Information Services. That’s about a 1 percent increase compared to 2009. but still down from 2008 and only about even with 2007. What’s kept the cost… Read More

MANAGEMENT: 12 Principles for Addressing Customer Complaints

MANAGEMENT: 12 principles for addressing customer complaints 1. Apologize. Let them know that you’re sorry they’re unhappy. 2. Remain positive. Don’t argue with them or sound defensive. 3. Empathize with them. Let them know you understand how they feel. This… Read More