PARS Paintless Dent Removal Blog

INDUSTRY VIDEO: Getting involved with the NABC

INDUSTRY VIDEO: Getting involved with the NABC Looking for a way to generate positive publicity for your own business and the industry? The National Auto Body Council (NABC) brings together shops, insurers and suppliers around the country to give back… Read More

SHOP IDEA: Involving customers in the estimating process

Jason and Allison Bass of South County Collision Center in Morgan Hill, Calif., say a unique estimating arrangement helps them sell the job. “We have a large monitor on the wall right behind where Allison sits to write the estimate,… Read More

TRENDS: Fleet of vehicles continues to age

One factor in the rise of total losses over the last decade is that, overall, vehicles on the road today are older than they were a decade ago. In 1991, the average passenger car was 9.1 years old (8.8 years… Read More

GOVERNMENT: Changes to total loss and other regulations in Nevada

A new Nevada law goes into effect this month (July 2011) that excludes the cost of painting, towing and replacement of any electronic components from the total loss calculation; a vehicle is declared a total loss if the cost of… Read More

MANAGEMENT: Checking (or giving) employment references

For many business owners, fear of lawsuits keeps them from telling other employers much when they are called about a former employee. Yet these same business owners are anxious to have as much information as possible about potential employees when… Read More

CUSTOMER SERVICE: Be quick, keep them informed

J.D. Power and Associates data – based on surveys of more than 11,500 insured drivers who had a claim within the previous year – once again shows how important to customer satisfaction it is to get repairs done quickly and… Read More

INDUSTRY VIDEO: Is your shop trained and ready for the future?

Two panel discussions at the Collision Industry Conference being held July 20 and 21 in Salt Lake City, Utah, will explore the topic of whether collision repairers will be adequately trained and equipped to repair vehicles that are becoming increasingly… Read More

GOVERNMENT: State Legislative News

A new law in Nevada raises the penalties for drivers who let their insurance lapse; a single lapse of 30 days or less carries the same $250 penalty that had been in place in the state, but longer or multiple… Read More

SHOP IDEA: Using bottled water as donation, marketing tool

John Gustafson of Gustafson Brothers in Huntington Beach, Calif., buys bottled water labeled with his collision shop’s name. Then when a local high school athletic team asks for a $200 sponsorship donation, for example, he instead give them 400 bottles… Read More

MANAGEMENT: Avoiding credit card fraud

Regulators and law enforcement agencies believe the still-sputtering economy is to blame for a rise in credit card fraud. Jackie Hart, a risk manager with Total System Services, Inc. (TSYS), a large credit card processing company, offers these tips to… Read More