PARS Paintless Dent Removal Blog

CUSTOMER SERVICE: Claims satisfaction levels dip – and so does insurance shopping

Customer satisfaction with the auto insurance claims experience has fallen 13 points to 842 (on a 1,000-point scale), its lowest level in nine months, according to J.D. Power and Associates. The finding is based on interviews in January and February… Read More

LATEST LINKS: Interesting reading, video and apps

The Certified Automotive Parts Association (CAPA) has issued a guide to frequently asked questions about the organization’s certification program for non-OEM parts; it explains such things as the crash-testing CAPA requires on non-OEM bumper parts.   Allstate subsidiary Sterling Autobody… Read More

TRENDS: Parts usage trends over the past five years

CCC Information Services has seen a decline in the last four years in the cost of parts as a percentage of total repair costs. In 2007, parts accounted for 39.1 percent of repair costs. It hovered just above 38 percent… Read More

CLAIMS HANDLING NEWS: State Farm parts bidding system under test

More details are emerging about “PartsTrader,” the online parts bidding system State Farm has been testing with shops and parts suppliers in several markets. The system enables a shop to upload an estimate, giving both new and used parts vendors… Read More

REPAIR INDUSTRY STATS: Severity rises modestly in 2011

The average total cost of vehicle repairs was just shy of $2,500 in 2011, according to CCC Information Services, up about 2.5 percent from 2010, and about 2.1 percent higher than the previous peak in 2008. Audatex stats show a… Read More

HEARD IN THE INDUSTRY

“Over 16 percent of comprehensive loss appraisals included PDR in 2011, versus only 9 percent in years prior.” – Susanna Gotsch, lead analyst for CCC Information Services  

INSURANCE INDUSTRY TRENDS: Largest auto insurers continue to grow

Preliminary data from the National Association of Insurance Commissioners indicates the Top 10 auto insurers continued to gain market share as a group in 2011. But it also shows that property and casualty insurers had a loss ratio of 67.5… Read More

TRENDS: Labor hours per claim continues to fall

Data from CCC Information Services for the first nine months of the year from 2008 through 2011 so that last year’s claims averaged 1.1 fewer labor hours than those in the same period in 2008. Metal labor saw the biggest… Read More

HEARD IN THE INDUSTRY

I think customers are demanding more from that (insurance claim) transaction, and I think we’re going to be charged with finding ways to provide that. If you look at the insurance (process), typically you get an appraisal inspection, someone hands… Read More

CLAIMS SERVICES NEWS: CSP chooses Audatex

Claims Service Professionals (CSP), a PARS company and a national provider of multi-line claims adjustment services for insurance companies, has signed an exclusive multi-year agreement to use the Audatex suite of dispatch, estimating and compliance software. “The features offered by… Read More