PARS Paintless Dent Removal Blog

CUSTOMER SERVICE: Vehicle-owners like follow-up

Chip Lackey of J.D. Power and Associates says too few consumers are receiving some sort of follow-up after their insurance claim and vehicle repair. Based on J.D. Power’s 2011 survey of nearly 12,000 Americans who had placed an auto insurance… Read More

CUSTOMER SERVICE: 12 principles for solving customer complaints

Apologize. Let them know that you’re sorry they’re unhappy. Remain positive. Don’t argue with them or sound defensive. Empathize with them. Let them know you understand how they feel. Listen. Don’t interrupt. Give them a chance to tell you everything.… Read More

PARS Presents: PDR TechConnect 2012 – Feb. 12-13th, in Dallas, TX

Join Us February 12-13th in Arlington, TX PARS is proud to host the inaugural PDR TechConnect Conference. Our mission is to connect PDR professionals in an open educational forum/symposium to heighten awareness of current and future changes in the PDR… Read More

SHOP IDEA: Involving customers in the estimating process

Jason and Allison Bass of South County Collision Center in Morgan Hill, Calif., say a unique estimating arrangement helps them sell the job. “We have a large monitor on the wall right behind where Allison sits to write the estimate,… Read More