PARS Paintless Dent Removal Blog

RESEARCH: Deloitte recommends insurers target younger drivers

Younger drivers tend to be less satisfied with their insurer than those in other age groups, and thus more likely to be receptive to opportunities to shop for better or cheaper coverage, according to new study by consulting firm Deloitte.… Read More

CLAIMS HANDLING NEWS: State Farm parts bidding system under test

More details are emerging about “PartsTrader,” the online parts bidding system State Farm has been testing with shops and parts suppliers in several markets. The system enables a shop to upload an estimate, giving both new and used parts vendors… Read More

REPAIR INDUSTRY STATS: Severity rises modestly in 2011

The average total cost of vehicle repairs was just shy of $2,500 in 2011, according to CCC Information Services, up about 2.5 percent from 2010, and about 2.1 percent higher than the previous peak in 2008. Audatex stats show a… Read More

HEARD IN THE INDUSTRY

“Over 16 percent of comprehensive loss appraisals included PDR in 2011, versus only 9 percent in years prior.” – Susanna Gotsch, lead analyst for CCC Information Services  

TRENDS: Parts vendors indemnifying shops

The aftermarket parts industry is adopting programs to indemnify collision shops using the parts in an effort to overcome liability concerns over use of the parts. LKQ Corporation in April said that in addition to a lifetime warranty on its… Read More

INSURANCE INDUSTRY TRENDS: Largest auto insurers continue to grow

Preliminary data from the National Association of Insurance Commissioners indicates the Top 10 auto insurers continued to gain market share as a group in 2011. But it also shows that property and casualty insurers had a loss ratio of 67.5… Read More

CUSTOMER SERVICE: Eight things customers want

1. They want to interact with someone who smiles. 2. They want to work with someone who looks professional and is well groomed. 3. They want immediate attention. 4. They want you to make eye contact with them. 5. They… Read More

LATEST LINKS: Interesting reading, video, and apps

Let your smart phone track your business mileage for you. The “BizXpenseTracker” app, available for $5.99 for the iPhone and iPad, logs the starting and stopping points for your trip using the device’s GPS, and calculates the mileage. For each… Read More

BROADER TRENDS: Drivers keeping their cars

The average length of ownership of new vehicles has risen to a record 71.4 months or nearly six years, according to market research firm Polk. The average length of ownership for used vehicles is 49.9 months. Combined, new and used… Read More

MANAGEMENT: Using differences as a strength

Whether you’re managing other workers or just communicating with customers, one key is recognizing and accepting that people view and respond to the same situation, the same challenges, very differently. Over time, you can start to gauge which category of… Read More