PARS Paintless Dent Removal Blog

MANAGEMENT: 12 Principles for Addressing Customer Complaints

MANAGEMENT: 12 principles for addressing customer complaints 1. Apologize. Let them know that you’re sorry they’re unhappy. 2. Remain positive. Don’t argue with them or sound defensive. 3. Empathize with them. Let them know you understand how they feel. This… Read More

CUSTOMER SERVICE: Keeping customers updated

The latest customer satisfaction survey by J.D. Power and Associates of more than 11,000 Americans who had filed an auto insurance claim in the preceding 12 months offer several lessons for shops and insurers. The survey results, released last November,… Read More