Chip Lackey of J.D. Power and Associates says too few consumers are receiving some sort of follow-up after their insurance claim and vehicle repair. Based on J.D. Power’s 2011 survey of nearly 12,000 Americans who had placed an auto insurance claim within the previous 12 months, Lackey said 47 percent of these consumers said neither […]
Apologize. Let them know that you’re sorry they’re unhappy. Remain positive. Don’t argue with them or sound defensive. Empathize with them. Let them know you understand how they feel. Listen. Don’t interrupt. Give them a chance to tell you everything. Ask questions. Confirm that you have a full understanding of their needs. Be an ambassador […]
Join Us February 12-13th in Arlington, TX PARS is proud to host the inaugural PDR TechConnect Conference. Our mission is to connect PDR professionals in an open educational forum/symposium to heighten awareness of current and future changes in the PDR industry. ALL levels of experience and ability are welcome to attend. Don’t miss the opportunity […]
Jason and Allison Bass of South County Collision Center in Morgan Hill, Calif., say a unique estimating arrangement helps them sell the job. “We have a large monitor on the wall right behind where Allison sits to write the estimate, and the customer can watch that as she does the estimate and she can explain […]