CLAIMS HANDLING NEWS: Allstate Connects With Non-DRP Shops

Allstate Insurance will soon roll-out technology that will enable shops that are not part of the insurer’s direct repair program to communicate electronically with the insurer, much as its DRP shops do.

Dan Risley, a project manager for Allstate at the company’s Illinois home office, said this new “Transactional Non-DRP” system will enable any shop to upload estimates and digital images to Allstate, receive insurer-written estimates from Allstate, etc.

“We realize not all customers use a network shop, and we want to make it easier to do business for those shops and for our customers,” Risley said.