CLAIMS HANDLING NEWS: State Farm continues to develop parts ordering system

by | Aug 8, 2011 | Claims Department News

Speaking at last month’s Collision Industry Conference, George Avery of State Farm said the insurer is continuing to work on an electronic parts ordering system it will require its Select Service direct repair shops to use.
“The repairer will continue to have a choice on who they buy parts from, and they will have control over which parts they buy, regardless of the price,” Avery said.
“We are not interested in purchasing parts. What we’re interested in is helping the industry smooth out the process. We believe in quality, efficiency and competitive price. As you know, we have a scorecard that we use to evaluate performance across the board in those three categories. So that’s why we think the repairer is the best person to make the choice on parts.”