INDUSTRY STATS: Cycle time

Trying to get an idea of where your shop might stand in terms of cycle time? Stats obtained from one multi-state shop chain showed an average cycle time of 8.1 days, keys-to-keys. Overall, the shops averaged 2.64 labor hours per-day per-job (“touch time”).
But clearly even within that chain, cycle time performance varied. The top 25 percent of these shops, for example, had touch times of 3.75 to 7.5 hours per day, and cycle times between 3 and 5.5 days.
Another set of stats, this one covering vehicles processed through the DRP of a Top 10 insurer, show that cycle time is improving. For drivable vehicles, cycle times through the first half of 2010 averaged 3.9 days, down from 4.2 in 2008 and 4.1 in 2009.
Improvement was even more dramatic for non-drivable vehicles. Granted, the average number of labor hours on these jobs had declined slightly, from 34.7 in 2008 to 33.3 in the first half of 2010. But cycle time for these jobs this year stands at 10.4 days, compared to 12.3 in 2008 and 11.2 in 2009.