SHOP IDEA: Time to Renegotiate Your Lease?

The real estate slump has impacted commercial property just as it has residential. This may be a good time renegotiate your lease, particularly if you can demonstrate your business is going through a tough period. One commercial property agent recommends asking for...

INDUSTRY STATISTICS: DRP participation levels

How many insurer direct repair programs (DRPS) does your shop participate in? The industry average number of DRPS that dealership and independent shops participate in essentially doubled in the past decade. Independent shops averaged 1.9 DRPs in 2000, and three in...

INDUSTRY STATS: Cycle time

Trying to get an idea of where your shop might stand in terms of cycle time? Stats obtained from one multi-state shop chain showed an average cycle time of 8.1 days, keys-to-keys. Overall, the shops averaged 2.64 labor hours per-day per-job (“touch time”)....

SHOP IDEA: Tracking Material Usage

A growing number of shops are tracking all materials used on a per-technician basis by requiring employees to request all supplies through a centralized, managed inventory. “At each payroll, I can see how many hours a technician flagged and what they ‘cost...