Tag: Claims Handling

INDUSTRY TRENDS: Claims shifting to larger players

In the past decade, the percentage of claims handled by dealership and single-location independent body shops has declined, while the percentage handled by multi-shop operations (MSOs) has doubled. In 2000, according to CCC Information Services, independent shops processed about 85 percent of claims. Dealership shops and “regional MSOs” (those with shops only in one state) […]

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CLAIMS HANDLING NEWS: Allstate expands guarantee, State Farm changes shop locator

The “claims satisfaction guarantee” Allstate piloted in four states last year is now being rolled out to 31 states (with more to follow this year). Policyholders who report their grievances in writing within six months of the accident will be issued a credit “equal to one premium payment” for the vehicle involved in the claim. […]

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