by adminpars | Oct 11, 2011 | Claims Department News, News
Would insurers be better off including full coverage for a comparable rental vehicle for the duration of a repair as a standard part of auto insurance policies? Some analyzing the findings of J.D. Power and Associates’ customer satisfaction surveys think so....
by adminpars | Aug 8, 2011 | Claims Department News
Allstate has notified its direct repair shops in recent weeks that participation in the program now requires three specific mandates designed to improve cycle time and give Allstate customers “priority service.” “Good Hands” shops now must:...
by adminpars | Jul 27, 2011 | Uncategorized
Jason and Allison Bass of South County Collision Center in Morgan Hill, Calif., say a unique estimating arrangement helps them sell the job. “We have a large monitor on the wall right behind where Allison sits to write the estimate, and the customer can watch...
by adminpars | Jul 18, 2011 | Body Shop News
J.D. Power and Associates data – based on surveys of more than 11,500 insured drivers who had a claim within the previous year – once again shows how important to customer satisfaction it is to get repairs done quickly and on time. Satisfaction levels for the 75...
by adminpars | Jul 6, 2011 | Claims Department News
Jeremy Bowler, senior director of J.D. Power and Associates’ insurance practice, said his company’s latest survey of more than 11,500 people who’d had an auto claim in the previous 12 months indicates a number of things auto insurers could do to...
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