Tag: jd power associates

CUSTOMER SERVICE: Survey suggests ways to improve customer satisfaction

Jeremy Bowler, senior director of J.D. Power and Associates’ insurance practice, said his company’s latest survey of more than 11,500 people who’d had an auto claim in the previous 12 months indicates a number of things auto insurers could do to improve their customer satisfaction and retention. They include: – Simplify the process. Get the […]

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