by adminpars | Jul 27, 2011 | Body Shop News
For many business owners, fear of lawsuits keeps them from telling other employers much when they are called about a former employee. Yet these same business owners are anxious to have as much information as possible about potential employees when it’s their...
by adminpars | Jul 18, 2011 | Body Shop News
J.D. Power and Associates data – based on surveys of more than 11,500 insured drivers who had a claim within the previous year – once again shows how important to customer satisfaction it is to get repairs done quickly and on time. Satisfaction levels for the 75...
by adminpars | Jul 18, 2011 | Body Shop News
Regulators and law enforcement agencies believe the still-sputtering economy is to blame for a rise in credit card fraud. Jackie Hart, a risk manager with Total System Services, Inc. (TSYS), a large credit card processing company, offers these tips to businesses to...
by adminpars | Jun 9, 2011 | Body Shop News
Rarely will a week go by without your negotiating skills being put to the test – whether by a vendor, a customer or an employee. Here are some quick tips to improve your negotiating: – Always think long-term. Negotiations, if done properly, can build stronger...
by adminpars | May 11, 2011 | Body Shop News
MANAGEMENT: 12 principles for addressing customer complaints 1. Apologize. Let them know that you’re sorry they’re unhappy. 2. Remain positive. Don’t argue with them or sound defensive. 3. Empathize with them. Let them know you understand how they...
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