I think customers are demanding more from that (insurance claim) transaction, and I think we’re going to be charged with finding ways to provide that. If you look at the insurance (process), typically you get an appraisal inspection, someone hands you a check, and you’re done. We’re starting to toy with the idea of whether post-repair inspections makes sense… I think it opens another dimension in terms of what you can bring the customer… Not a lot of folks are doing it, It’s time-intensive. It’s expensive. But the customer has an expectation that it adds value to their insurance and repair transaction.”
– Allstate’s Randy Hanson, speaking at a recent Collision Industry Conference