Customer satisfaction with the auto insurance claims experience has fallen 13 points to 842 (on a 1,000-point scale), its lowest level in nine months, according to J.D. Power and Associates. The finding is based on interviews in January and February of this year with 3,700 drivers who filed a claim within the previous six months. […]
The Certified Automotive Parts Association (CAPA) has issued a guide to frequently asked questions about the organization’s certification program for non-OEM parts; it explains such things as the crash-testing CAPA requires on non-OEM bumper parts. Allstate subsidiary Sterling Autobody Centers has launched a new website and YouTube channel for its new “Sterling Advantage” commercials […]
CCC Information Services has seen a decline in the last four years in the cost of parts as a percentage of total repair costs. In 2007, parts accounted for 39.1 percent of repair costs. It hovered just above 38 percent for the next three years, before falling to 37.7 percent last year. Part of that […]
More details are emerging about “PartsTrader,” the online parts bidding system State Farm has been testing with shops and parts suppliers in several markets. The system enables a shop to upload an estimate, giving both new and used parts vendors an opportunity to see all the parts on the estimate and offer a “bid” on […]
The average total cost of vehicle repairs was just shy of $2,500 in 2011, according to CCC Information Services, up about 2.5 percent from 2010, and about 2.1 percent higher than the previous peak in 2008. Audatex stats show a similar increase from 2010 to 2011, with that company pegging the national average severity in […]