by adminpars | May 24, 2012 | Claims Department News
Customer satisfaction with the auto insurance claims experience has fallen 13 points to 842 (on a 1,000-point scale), its lowest level in nine months, according to J.D. Power and Associates. The finding is based on interviews in January and February of this year with...
by adminpars | May 23, 2012 | Claims Department News, Latest Links
The Certified Automotive Parts Association (CAPA) has issued a guide to frequently asked questions about the organization’s certification program for non-OEM parts; it explains such things as the crash-testing CAPA requires on non-OEM bumper parts. ...
by adminpars | May 17, 2012 | Claims Department News
CCC Information Services has seen a decline in the last four years in the cost of parts as a percentage of total repair costs. In 2007, parts accounted for 39.1 percent of repair costs. It hovered just above 38 percent for the next three years, before falling to 37.7...
by adminpars | Apr 26, 2012 | Claims Department News
More details are emerging about “PartsTrader,” the online parts bidding system State Farm has been testing with shops and parts suppliers in several markets. The system enables a shop to upload an estimate, giving both new and used parts vendors an...
by adminpars | Apr 26, 2012 | Claims Department News, News
The average total cost of vehicle repairs was just shy of $2,500 in 2011, according to CCC Information Services, up about 2.5 percent from 2010, and about 2.1 percent higher than the previous peak in 2008. Audatex stats show a similar increase from 2010 to 2011, with...
by adminpars | Apr 25, 2012 | Claims Department News
“Over 16 percent of comprehensive loss appraisals included PDR in 2011, versus only 9 percent in years prior.” – Susanna Gotsch, lead analyst for CCC Information Services
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