Someone who is disgruntled or angry – whether a customer, an employee, a co-worker or a supplier – can easily inflict others with their attitude. Rosabeth Moss Kanter of the Harvard Business School offers these tips to help prevent that from happening. Don’t give them power. Don’t let them occupy a disproportionate amount of your […]
As insurers in Texas were dealing with hail claims expected to surpass $900 million following a June 13 storm in Plano and east Dallas, officials also announced that last year’s hail damage was the highest in years. The storm in Texas brought baseball- and softball-sized hail in a storm system that stretched for almost 30 […]
Customer satisfaction with the auto insurance claims experience has fallen 13 points to 842 (on a 1,000-point scale), its lowest level in nine months, according to J.D. Power and Associates. The finding is based on interviews in January and February of this year with 3,700 drivers who filed a claim within the previous six months. […]
The Certified Automotive Parts Association (CAPA) has issued a guide to frequently asked questions about the organization’s certification program for non-OEM parts; it explains such things as the crash-testing CAPA requires on non-OEM bumper parts. Allstate subsidiary Sterling Autobody Centers has launched a new website and YouTube channel for its new “Sterling Advantage” commercials […]
Eileen Sottile, executive director of the Quality Parts Coalition (QPC), urged attendees at the Auto Body Parts Association (ABPA) conference in late April to contact Congress to support the coalition’s legislation (HR 3889) that would reduce the time automakers can use design patents to prevent other companies from producing replacement crash parts. Sottile said the […]