LATEST LINKS: Interesting vehicle-related reading and video

Speaking at a recent conference, David Strickland of the National Highway Traffic Safety Administration said his agency will decide next year whether to mandate vehicle-to-vehicle communication technologies in new cars to improve crash avoidance. “We have been...

BROADER TRENDS: Rebound in leased vehicles is good news

Because leased vehicles tend to be insured and repaired, a continued uptick in vehicle leasing is good news for collision repairers. Only about 13 percent of new vehicle transactions in 2009 were leased; that rebounded to 19 percent in 2010, and increased again, to 20...

MANAGEMENT: Avoiding credit card fraud

Jackie Hart, a risk manager with Total System Services, Inc. (TSYS), a large credit card processing company, offers these tips to businesses to avoid being a victim of credit card fraud: Be wary of cards that are not signed or lack the standard security...

CUSTOMER SERVICE: More customer updating, follow-up needed

Chip Lackey, a senior director within J.D. Power and Associates’ insurance practice, says too few consumers are getting proactive updates while their vehicles are being repaired, or follow-up after the claim. Based on J.D. Powers 2011 survey of nearly 12,000...

GOVERNMENT: Bill would boost crash parts competition

Proposed federal legislation (HR 3889) introduced in early February would significantly reduce the time automakers can use design patents to prevent other companies from producing replacement crash parts; current patent laws give automakers a 14-year exclusivity on...