INDUSTRY TRENDS: Claims shifting to larger players

In the past decade, the percentage of claims handled by dealership and single-location independent body shops has declined, while the percentage handled by multi-shop operations (MSOs) has doubled. In 2000, according to CCC Information Services, independent shops...

BROADER TRENDS: Used vehicle prices helping prevent totals

Because strong used car values allow for higher repair costs before a damaged vehicle hits the total loss threshold, the steep rise in used car prices since early 2009 has been good news for those working on vehicles. Manheim Consulting tracks used vehicle pricing...