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TRENDS: Used car prices dip but still strong

by adminpars | Nov 14, 2011 | Claims Department News, News

Because strong used car values allow for higher repair costs before a damaged vehicle hits the total loss threshold, the steep rise in used car prices since early 2009 has helped kept the percentage of vehicles being declared total losses stable, despite a continued...

CUSTOMER SERVICE: Lack of rental coverage hurts customer retention

by adminpars | Oct 11, 2011 | Claims Department News, News

Would insurers be better off including full coverage for a comparable rental vehicle for the duration of a repair as a standard part of auto insurance policies? Some analyzing the findings of J.D. Power and Associates’ customer satisfaction surveys think so....

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