by adminpars | May 10, 2012 | Customer Service
It’s a fact of business: No matter how well you do your job, now and again a customer is going to be unhappy. Here are some tips for effective complaint resolution: Skip the excuses. It’s easy to fall into a pattern of trying to explain away problems. An...
by adminpars | Apr 4, 2012 | Customer Service
1. They want to interact with someone who smiles. 2. They want to work with someone who looks professional and is well groomed. 3. They want immediate attention. 4. They want you to make eye contact with them. 5. They want, if you use their name, to spell or pronounce...
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