INDUSTRY VIDEO: Getting involved with the NABC

INDUSTRY VIDEO: Getting involved with the NABC Looking for a way to generate positive publicity for your own business and the industry? The National Auto Body Council (NABC) brings together shops, insurers and suppliers around the country to give back to their...

TRENDS: Fleet of vehicles continues to age

One factor in the rise of total losses over the last decade is that, overall, vehicles on the road today are older than they were a decade ago. In 1991, the average passenger car was 9.1 years old (8.8 years old when light trucks were added to the mix). In 2009, that...

CUSTOMER SERVICE: Be quick, keep them informed

J.D. Power and Associates data – based on surveys of more than 11,500 insured drivers who had a claim within the previous year – once again shows how important to customer satisfaction it is to get repairs done quickly and on time. Satisfaction levels for the 75...