Tag: allstate

LATEST LINKS: Interesting reading, video and apps

The Certified Automotive Parts Association (CAPA) has issued a guide to frequently asked questions about the organization’s certification program for non-OEM parts; it explains such things as the crash-testing CAPA requires on non-OEM bumper parts.   Allstate subsidiary Sterling Autobody Centers has launched a new website and YouTube channel for its new “Sterling Advantage” commercials […]

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CLAIMS HANDLING NEWS: Allstate expands guarantee, State Farm changes shop locator

The “claims satisfaction guarantee” Allstate piloted in four states last year is now being rolled out to 31 states (with more to follow this year). Policyholders who report their grievances in writing within six months of the accident will be issued a credit “equal to one premium payment” for the vehicle involved in the claim. […]

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CUSTOMER SERVICE: Allstate hopes to improve cycle time, customer satisfaction

Allstate has notified its direct repair shops in recent weeks that participation in the program now requires three specific mandates designed to improve cycle time and give Allstate customers “priority service.” “Good Hands” shops now must: • upload an estimate to Allstate within 24 hours of receipt of the vehicle; • provide the customer with […]

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CLAIMS HANDLING NEWS: Allstate Connects With Non-DRP Shops

Allstate Insurance will soon roll-out technology that will enable shops that are not part of the insurer’s direct repair program to communicate electronically with the insurer, much as its DRP shops do. cheap cialis Dan Risley, a project manager for Allstate at the company’s Illinois home office, said this new “Transactional Non-DRP” system will enable […]

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